Refund Policy
At eComToolsHub, customer satisfaction is our top priority. We strive to ensure our tools and services meet your needs. This Refund Policy outlines the terms under which refunds are issued. By purchasing from us, you agree to these terms.
Eligibility for Refunds
We offer refunds under the following circumstances:
- If the purchased tool/service is not delivered as described.
- If you experience a technical issue that we are unable to resolve within 7 business days.
- If you mistakenly made a duplicate purchase.
To be eligible for a refund, you must provide proof of purchase and a detailed explanation of the issue.
We do not issue refunds for:
- Tools or services already utilized or accessed extensively.
- Issues caused by third-party integrations or external factors.
- Change of mind after purchase.
Requesting a Refund
To request a refund, please follow these steps:
- Contact us at info@ecomtoolshub.shop with your order details.
- Provide a detailed explanation of the issue and supporting documentation if applicable.
- Our team will review your request and respond within 3-5 business days.
Refund Processing
- Approved refunds will be processed back to your original payment method.
- Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.
Disputes and Chargebacks
If you have concerns about your purchase, we encourage you to contact us directly before initiating a chargeback. We are committed to resolving issues amicably and efficiently.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or need further assistance, please reach out to us at:
- Email: info@ecomtoolshub.shop